Spa & Salon

Terms and Conditions

Please read our policies carefully before using our services

SERENITY Terms & Conditions

Last updated: January 1, 2025

1. Acceptance of Terms

By accessing and using the services of SERENITY Luxury Spa & Salon ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement.

Additionally, when using our particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in our services will constitute acceptance of this agreement.

2. Appointment Policy

We operate by appointment to ensure we can provide the best possible service to all our clients. Please note the following:

  • Appointments can be made online, by phone, or in person
  • A valid credit card may be required to secure your appointment
  • Please arrive 10-15 minutes before your scheduled appointment time
  • Late arrivals may result in reduced service time or rescheduling

3. Cancellation Policy

We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling of appointments.

Please Note: Any cancellation or reschedule made less than 24 hours in advance will result in a cancellation fee of 50% of the scheduled service cost. Multiple late cancellations may require pre-payment for future services.

4. Service Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with your service, please notify us within 48 hours of your appointment. We will gladly adjust the service at no additional charge.

Service adjustments must be made by the original service provider and are subject to availability.

5. Health & Safety

For the safety and comfort of all our clients and staff:

  • Please inform us of any health conditions, allergies, injuries, or special needs before your service
  • We reserve the right to refuse service to anyone showing signs of illness or infection
  • Children under 12 must be accompanied by an adult at all times
  • We are not liable for any allergic reactions to products used during services

6. Payment Terms

We accept the following forms of payment:

  • Cash
  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Digital Payments (UPI, Google Pay, PhonePe)

All prices are subject to change without notice. Current service prices are available at our reception and on our website.

7. Product Returns

We stand behind the quality of our retail products. Unused products in original packaging may be returned within 14 days of purchase with a valid receipt for a full refund or exchange.

Opened products may be returned within 7 days if you experience an allergic reaction, with a doctor's note.

8. Personal Belongings

We are not responsible for lost, stolen, or damaged personal belongings. Please keep your valuables with you during your visit.

9. Right to Refuse Service

We reserve the right to refuse service to anyone demonstrating inappropriate, abusive, or disrespectful behavior to our staff or other clients.

10. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy is available upon request and outlines how we collect, use, and protect your data.

11. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Address: 145 Parkview Road, Tangra, London, SW10 5AB, United Kingdom
  • Phone: +91 98765 43210
  • Email: info@serenitysalon.in

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.